Desktop Engineer

at  Zapegg Tax Consultant

seeking to hire a Desktop Engineer. The position is based in Dubai

The main responsibilities for this role are as below

• Building, installing, configuring, analysing, and troubleshooting Windows and Mac OS .
• Need to support all kinds of L1 support related with OS and Hardware of laptop and Desktop
• Knowledge in managing Collaboration Systems and Apps like Video Conference Systems Teams and Zoom respectively.
• Supporting new employees by setting up their workstations and telephone configurations
• Good Knowledge in Active Directory
• Knowledge in Microsoft Office 365 and its Apps like Outlook Word, Excel, PowerPoint etc.
• Maintenance, and upgrades of operating systems for server and workstation environments.
• Knowledge in the ITIL process for handling Asset management solutions.
• Collaborating with other members of IT, to ensure that our services meet operations SLA.

What we are looking for?

• Manage the Level 1 support in maintenance and troubleshooting hardware, including, printers, mobile devices etc.
• Basic networking knowledge for handling L1 support on networking devices like switches, ADSL Modem, CCTV etc.
• Driving License is mandatory

• Building, installing, configuring, analysing, and troubleshooting Windows and Mac OS .
• Need to support all kinds of L1 support related with OS and Hardware of laptop and Desktop
• Knowledge in managing Collaboration Systems and Apps like Video Conference Systems Teams and Zoom respectively.
• Supporting new employees by setting up their workstations and telephone configurations
• Good Knowledge in Active Directory
• Knowledge in Microsoft Office 365 and its Apps like Outlook Word, Excel, PowerPoint etc.
• Maintenance, and upgrades of operating systems for server and workstation environments.
• Knowledge in the ITIL process for handling Asset management solutions.
• Collaborating with other members of IT, to ensure that our services meet operations SLA