Desktop Support Engineer

at  Consult Recruitment

Our client is a leading provider in the insurance industry, committed to providing innovative solutions and superior customer service.
We are currently seeking a skilled Desktop Support Engineer to join their IT team temporarily.
This role is crucial in maintaining the integrity and effectiveness of our IT infrastructure.

JOB DESCRIPTION:

As a Desktop Support Engineer, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

REQUIREMENTS:

One year of proven working experience in providing help desk support
Proficiency in Windows/Mac OS environments
Working knowledge of help desk software, databases, and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Information Technology, Computer Science, or equivalent
TJ3770517
Must be available to start Monday 22nd April for 4 month contract
Looking for a junior with 1-3 years experience in a Desktop/Helpdesk enviornment
Great opportunity to get more work experience- Must be available immediately
Job Details
Job ID (JID):
4226655
Location:

Provide first and second-level contact and convey resolutions to user issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through the problem-solving process
Follow up with customers, provide feedback and see problems through to resolution
utilise excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products, and services