Desktop Support Engineer

at  Opus Recruitment Solutions

DESKTOP SUPPORT ENGINEER

Opus is proud to be the exclusive partner of an esteemed Industrial Services provider based in Avonmouth, currently seeking an IT Support Engineer to join their team. This role involves covering 1st to 2nd line responsibilities within the service desk.
This is more than just a job; it’s an opportunity to carve out a fulfilling career path within the organisation. Their support team is committed to nurturing and developing technologists, offering avenues for growth into roles such as IT Leadership, Platform Engineering, AI, and Software Development.

YOU’LL HAVE THE FOLLOWING SKILLS:

• Experience with Windows 10 and Apple iPhone iOS/iPadOS.
• Proficiency with MS Office 365 Packages.
• Familiarity with Active Directory and group policies.

• Providing 1st line to 2nd line resolution of user-reported issues.
• Troubleshooting Windows operating system and application issues.
• Basic Mobile Device Management (MDM) administration of Apple Devices.
• Configuring and deploying laptops and Apple mobile devices.
• Supporting deployment and updates of software.
• Troubleshooting hardware and software faults.
• Installing and configuring new end-user devices to company standards.
• Demonstrating excellent customer-facing skills and the ability to prioritise workload effectively.