Events Coordinator

at  OliOli Childrens Museum

ORGANIZATION SUMMARY

OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary childrens museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.
The awesome team at OliOli® comes from over 12 countries including United States, Netherlands, India, Philippines, South Africa, Brazil, Switzerland, Zimbabwe, Latvia, Mexico, and Columbia. Find out more information about OliOli® @ www.olioli.ae or www.instagram.com/olioliuae.

POSITION OVERVIEW

The Events Coordinator (EC) is responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for all visitors. Working on and off the floor, EC acts as OliOli®s brand ambassador, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.

VISITORS EXPERIENCE AND SERVICE

• Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
• Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
• Contribute to a positive, team-based, and visitor-first centric culture
• Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
• Collect and communicate visitors feedback and suggestions
• Recognize and report visitors trends

QUALIFICATIONS

• College degree is required. Education in early childhood development will be a plus
• Advanced course work or experience in customer service, education, family learning, or retail operations preferred.
• Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classrooms.
• Experience working in a fast-paced, high-volume environment.
• Excellent grasp of the English - Arabic language is a plus.

CORE RESPONSIBILITIES

• Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
• Skillfully convert birthday party inquiries into successful bookings
• Utilize all opportunities to upsell our events, products and our venue
• Meet monthly targets on the numbers for birthday parties.
• Take charge of the birthday experience at OliOli® in all material respects including the core offering, guest satisfaction, booking process, targets, operational execution, and so on.