Front Desk Representative

at  University of Alberta

QUALIFICATIONS

• High School Diploma, supplemented with related training
• Minimum 2 years of customer Service or hospitality experience preferred
• Telephone and service etiquette skills are required
• Strong motivation to work in high volume professional service oriented environment
• Ability to conduct patrols of the residence independently is essential
• Effective conflict management skills
• Ability to manage stressful situations
• Service-oriented, with proven experience in providing exceptional customer service; demonstrated decision-making and problem solving skills
• Knowledge of the University community, campus layout and Lister residence; previous leadership experience an asset
• Proven computer proficiency using a variety of software applications and a general comfort level in learning and working with new software
• Excellent interpersonal, organizational and communication skills (verbal and written), with demonstrated attention to detail and accuracy
• Flexibility to accommodate a varied work-schedule

• Provides quality customer service to students, clients and customers in all aspects of Campus Services operations
• Reconciles daily transactions and payments
• Answers telephones; responds to e-mail; directs inquiries; greets students/guests/clients and provides them with general information; and refers to appropriate individual/department for further assistance
• Receive and distribute student mail and packages
• Responds to guest inquiries regarding guest accommodation; processes reservations and provides reservation confirmation to guests
• Maintains individual guest, group and student information on computerized reservation/housing system
• Provides check-in and check-out services for students, groups and individuals
• Accepts payments for accommodation, meeting rooms, student housing and ONEcard
• Reconciles daily shift and bank deposits