Implementation Advisor

at  Bank of America

ROLE DESCRIPTION:

Following teammate progression, we are recruiting for an individual to join our established team of 8 Implementation Advisors, based in Chester. The team covers EMEA region onboardings and treasury solution implementation for Global Commercial Banking clients, who have chosen Bank of America for their treasury & cash management products and services.
The Implementation Advisor is responsible for providing a smooth onboarding experience, building trust and effective working relationships with clients whilst meeting the requirements of our Compliance and Operations business partners.

RESPONSIBILITIES:

• You will implement treasury products and solutions for clients.
• You will take ownership of the end-to-end resolution of projects.
• You will conduct research using various bank systems and liaising with internal business partners to enable thorough and accurate responses to client enquiries.
• You will respond to enquiries received from clients and Sales partners.
• You will resolve conflicts while appropriately escalating concerns that may jeopardise client experience.