IMI PLC

IMI plc is a sector focused organisation at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World.
We help OEMs across life science and fluid control industries improve the performance of their devices, enabling better scientific research, faster diagnosis of diseases, better medical treatments, and more efficient machines, dramatically improving life for everyone.
Our one big team work fairly and effectively but most importantly together to ensure we maintain the foundations that have enabled IMI’s success through over 150 years of heritage.

HEALTH & SAFETY

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.
Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.
Code of Ethics
IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.
Changes to This Job Description
IMI may amend this job description in whole or part at any time.
IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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ROLE OVERVIEW:

This position requires a commercially-minded, target-driven individual who is passionate about managing and growing a diverse portfolio of accounts spanning both our Process Control and Life Science divisions.
The role will involve the day-to-day management of existing Silver-banded customers and Intragroup sales accounts, and you will be expected to identify and deliver growth opportunities, as well as provide support for technical enquires where appropriate. While not a truly mobile role, you will be expected to visit customers within your own region as required.
In this role you will work closely with the Customer Service and Technical Sales teams
A positive can-do attitude is important, as you will be part of a dedicated team who deliver great value to our organisation and drive IMI Precision Engineering’s business and sales strategies.
Work Environment: Candidates must be living full-time in Germany to be considered, as this role will heavily service customers within the region (20% travel). Hybrid and/or Remote working schedule available.

KEY RESPONSIBILITIES:

• Responsible for all aspects related to outbound prospecting and lead generation
• Forecasting in line with commercial review schedule
• Qualify your accounts annually and review banding
• Establish and deliver a communication frequency for your accounts
• Develop NPS plan for your accounts and deliver improvements where required
• Facilitate and deliver customer visits to cover commercial, technical topics etc – prioritising those accounts with highest growth potential
• Manage pricing for your accounts, including planning and delivering of SPI
• Manage account vitality – which accounts can move up to Gold, and which can be moved to Bronze
• Collaborate with other sales, or other functional personnel to drive key business objectives – must be able to add value as an individual contributor, working with a broader group with multiple stakeholders
• Coordinate with marketing functions to support VOC calls, NPS surveys, and general market research activities
• Conduct information sessions with prospects and customers to provide information on services available.
• Lead discussion during calls and meetings; discern needs.
• Follow up with prospective or current customers.