Inside Sales Manager

at  Resideo

We now have an opportunity for a Inside Sales Manager to lead a team of Inside Sales colleagues based from our new location in Düsseldorf, Germany.
The role will suit an individual who has a bias toward action and continuous improvement, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

• Coach and support the Inside Sales team to deliver sales growth against targeted KPI’s
• Manage hiring, training, and mentoring of employees to ensure a positive experience
• Lead employees to exceed the organisation’s expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Lead ongoing professional development for the team
• Foster an environment of teamwork that promotes the appreciation of diversity as well as cohesiveness and support and work effectively together to enable employees to succeed.
• Perform Periodic Performance Reviews and Annual Compensation Planning
• Drive Salesforce effectiveness
• Handle and resolve customer escalations
• Attend ADI Sales Management Team meetings as required
• Deliver individual sales target against revenue, GP and exclusive brands as defined by ADI Leadership Team
• Develop and grow strong relationships with allocated customer base:
• Includes outbound calls to generate sales and service opportunities
• Inbound call handling
• Develop and document account development plans for existing and new customers
• Accurately provide customer quotations and process manual orders to meet KPI’s
• Work with all ADI departments and vendors to strengthen ADI market presence
• Direct customers to the correct teams for technical support & account queries
• Upsell through attachments and complete solution orders
• Support new business onboarding and revenue generationManage customer expectation and communicate with customer to resolve issues, complaints and invoice queries