IT Service Desk Analyst

at  Ashurst LLP

THE OPPORTUNITY:

We currently have an exciting opportunity for an experienced Service Desk Analyst to join our global IT team in Brisbane on a 12 month fixed term contract. You will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents and service requests.
A full job description including a breakdown of responsibilities can be found attached to the role on our careers page /en/careers

Our ideal candidate will have the following skills & experience:

• 1-2 years experience in a similar role analysing and troubleshooting IT incidents
• Intermediate to Advanced skills in Microsoft Office O365 & Windows 10 workstation
• Microsoft Active Directory Administration
• Knowledge of Microsoft Windows Server and Record management (Worksite/filesite) or similar
• Knowledge of remote working solutions, eg. VPNs and mobile technology
• Work in accordance to ITIL processes and procedures
• Excellent verbal and written communication skills
• Strong customer service focus

What makes Ashurst a great place to work?

We offer you all the things you should expect from an international law firm, some of which include:

• competitive remuneration with the flexibility to reward high performance;
• flexible working;
• complimentary gym memberships;
• corporate health plans;
• a global professional development offering for all employees; and
• an industry-leading programme that celebrates diversity and inclusion.

We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.
We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.
Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.
*LI-Hybrid

Please refer the Job description for details