IT Support Engineer

at  systemsGo

POSITION: IT & AV SUPPORT TECHNICIAN

Location: St Leonards, Sydney NSW
systemsGo is seeking an IT Support Technician to be part of a team based in St Leonards at our client’s office. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.

REQUIREMENTS:

• Pro-active, customer focused, and comfortable dealing with end users directly
• Able to describe issues clearly to end users and client management, and report on results effectively
• 2+ years experience in IT helpdesk role or technical support role
• Comfortable working in a team
• Microsoft MCP certification preferred
• Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
• Experience with AV systems and providing meeting support
• Experience with helpdesk ticketing systems including ServiceNow
• Diploma/Degree in Computer Science/Information Technology is preferred but not essential

• Provide Level 2 and Level 3 desktop support at client’s office
• Provide helpdesk and remote support for IT and AV equipment
• Complete project tasks as instructed by the client
• Occasional after-hours work with appropriate compensation