IT Support Specialist

at  Cummins Inc

DESCRIPTION

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented INSERT ROLE NAME to join our team

SKILLS

• Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.
• Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.
• Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
• Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
• Solution Validation Testing - Validates a configuration item change or solution using the Function’s defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Interpersonal savvy - Relating openly and comfortably with diverse groups of people.

EDUCATION, LICENSES, CERTIFICATIONS

• College, university, or equivalent degree in Information Technology, Business or a related subject required.This position may require licensing for compliance with export controls or sanctions regulations.

EXPERIENCE

• Intermediate level of relevant work experience required. 3-5 years of experience.
• Work with Global Teams to help troubleshoot corporate computersTroubleshoot printing as requested by Cummins Print Smart teamAbility to swap parts in Desktops, Laptops and other IT equipment as neededWork with Network LAN and WAN teams for remote troubleshootingUnderstanding Data Closet functionality and connectivityTroubleshoot IOT devices for network connectivity issuesMaintain a clean, professional personal appearance at all times in accordance with company standards.
• Must have verbal and written proficiency in both French and English

Please refer the Job description for details