Jr. IT Support Analyst

at  Vista Projects Limited

WHAT VISTA DOES

Vista Projects is an integrated industrial engineering firm that helps clients navigate the digital transformation of their projects and operations. Our proven project execution process is based on a “single source of truth” model that eliminates the potential for inefficient engineering designs, cost overruns and project completion delays.

REQUIREMENTS

• High School Diploma
• Experience in MS Windows desktop operating systems and application software
• Knowledge of networking and resolving connectivity issues
• Knowledge of Active Directory and SCCM maintenance
• Strong verbal and written communication skills
• Willing to work varying schedules to ensure coverage within the department
• Valid driver’s license
• Ability to pass a criminal background check

The IT Support Analyst supports Vista end users’ desktop experience. Duties include:

• Installing, configuring, and maintaining workstations for end users
• Installing, configuring, and maintaining printers, scanners, and plotters
• Installing software
• Diagnosing, resolving, and documenting software and hardware incidents
• Utilizing a ticketing system to track and document software and hardware incidents
• Creating end user documentation
• Working with vendor support contacts to resolve technical problems
• Maintaining the organization’s Active Directory
• Performing SCCM maintenance
• Ensuring the organization’s information governance policies are followed
• Performing other duties as requested