Kiosk Customer Solutions Specialist

at  Webhelp

LOCATION

Gold Coast, Australia
Job Title:
Kiosk Customer Solutions Specialist
Job Description
The Advisor I, Customer Service position interfaces with customers face to face. This position provides customer service support and resolution of routine problems regarding client’s product or services.
We are currently looking for Kiosk Advisors to join our team who will be representing an exciting new client, a State Based Government Contract based in Brisbane providing support to everyday Australians.
Located at 2 existing Gold Coast locations, you will be the friendly face customers see when they are needing general assistance. As a representative for our esteemed government client, we are wanting to ensure all customers are provided with a positive, professional and personalised customer experience.

SKILLS & ABILITIES:

• Proactive problem solving skills
• Experience in face to face customer service
• Ability to respond appropriately to customer aggression and/or inappropriate behaviour
• Confident and capable in using computers and systems
• Attention to detail and administration skills
• Excellent personal presentation
• Ability to thrive in a busy environment
• Demonstrated the ability to communicate effectively with customers in a face to face setting.

KEY ROLE DETAILS

• Start date of 13th of May
• Hourly rate of $24.87 + Super
• Full time and stable role
• 2 weeks full time training
• Maximum span of hours 9am to 4pm Monday to Friday and 10am to 4pm on Saturday and Sunday

ROLE DUTIES:

• Handling all customer enquiries in an appropriate manner
• Working as first point of contact for Customers
• Assisting customers with online services
• Taking payments from customers