Learning & Development Supervisor - Moments Matter

at  Libro Credit Union

Career Opportunity
Libro is growing – and Libro is hiring.
Our expansion plans include a series of new hires across southwestern Ontario. Take a look.
www.libro.ca/careers
Who We Are
Imagine working for an organization where every employee and customer is an Owner.
No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.
Libro is a progressive employer who invests heavily in the development and career ambitions of our staff. Our hiring philosophy is focused finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our staff and Owners (customers) grow financial confidence. We commit to teaching and supporting you as you learn the skills you need.
What Opportunity Awaits?
As we continue to grow progressively, Libro is on a mission to find a passionately accountable full-time Learning & Development Supervisor – Sales and Service.
The Learning & Development (L&D) Supervisor, working closely with the Learning & Development Manager, supports the overall sales and service business strategy through employees and execution of the Learning & Development program.
The L&D Supervisor provides front-line support to the sales and service training team and L&D team through people leadership, regular coaching, project leadership and coordination of team responsibilities. As the champion for sales and service learning & development, this position is responsible for leading, designing, development, implementing and improving the sales and service training program for Libro Credit Union.
The Epic Human we are looking for will;
Lead, coach, assist and motivate the sales and service L&D Team; provide leadership and support to team activities including learning design, development and facilitation, projects and continuous process improvement.
Onboard and provide ongoing training, coaching and development of direct reports.
Collaborate with L&D Manager, L&D team, Credit Union stakeholders and external partners to develop and enhance the sales and service training program for all staff, in alignment with business goals and strategy.
Work with L&D Manager to determine process and metrics to track and communicate.
Provide assessment, analysis, advisement and impact of sales and service training programs & initiatives.
Oversee the planning and development of eLearning solutions, learning assets and resources, and strengthens instructional design and development competencies within the team.
Help people leaders solve specific training problems; one-to-one or in groups.
Develop programs/resources to evolve the facilitation skills of Subject Matter Experts (SMEs) and grow a sustainable team of support within all stakeholder groups.
Demonstrate commitment to innovation and continuous improvement.
Represent sales and service training and the L&D team at various internal conference calls/meetings.
Create and foster an environment that encourages personal responsibility and provides staff appropriate autonomy to make decisions and resolve problems.
Could this be you? Are you ready to Be Libro ?
Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through developing others and inspiring financial happiness?
Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?
Do you have a post-secondary degree or diploma with a focus in Adult Education, HR or Business with a certification in Adult Learning?
Do you have 5-7 years in a Learning & Development position, with relevant responsibilities or equivalent experience?
Advanced knowledge of sales and service training?

Please refer the Job description for details