Level 2 Audio Visual Technician

at  Kinly

SKILLS PROFILE

• Project management experience – managing projects – UK, EMEA, International
• An excellent working knowledge of Creston, Cisco and Extron kit
• Commissioning and installation experience within corporate environments
• A good technical understanding of video conference standards and protocols
• A working knowledge of networks
• Two years industry experience in fields relating to AV and VC activity
• Experience of client facing responsibilities in a corporate environment

ROLE SUMMARY

The L2 Engineers’ prime function is to provide AV technical and event support across all meeting rooms across our client’s campus.
The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.

DUTIES AND RESPONSIBILITIES

All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. The L2 Engineer is expected to deliver a high level of customer service and provide proactive and reactive support efficiently.

The AV Maintenance Engineer’s responsibilities include, but are not limited to:

• Perform L3 incident management
• Production of and delivery of weekly and monthly reports including faults, fixes and trends
• Escalate, raise and update incidents to the client and or Project Manager
• Demonstrate Self Service AV and VC Capabilities to end users wherever possible
• Carry out proactive health checks in accordance with SOP
• Service continuity support including preparation for an restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
• Assist with software upgrades.
• Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify.
• Ensure all multi-media / presentation rooms are maintained in good working order.
• Presentation / multi-media meeting room/event support, including duration support.
• Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
• Quick response to emergency / ad-hoc requests.
• Assist, where possible, with IT related enquiries during supports. Escalate issues if required.
• Advise clients on best practice.
• Provide regular feedback on communication issues and service improvements.
• Assist with training of new starters and freelancer
• Build and maintain client relationships
• Be flexible and assist the team in all areas of the department.
• Manual handling tasks will be required when necessary, for moving equipment