License Specialist (EU Remote)

at  Gurobi Optimization

At Gurobi Optimization, we’re on a mission! A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world’s toughest and most impactful business problems. We’re looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.

WHAT EXPERIENCE AND QUALIFICATIONS SHOULD YOU HAVE?

• 5-6 years of experience in system administration, preferably gained through technical support roles.
• Any relevant certifications obtained would be considered a plus, though not mandatory.
• Proficiency in both written and spoken English.
• Knowledge of additional languages would be an advantage.

WHAT SKILLS AND ABILITIES SHOULD YOU HAVE?

• Willingness and ability to undergo training in our specific licensing processes.
• Strong analytical thinking skills to identify problems and devise practical solutions.
• Agile and self-driven, capable of working both independently and collaboratively.
• Comfortable working with international teams across different functions.
• Content with working from a home office in a remote work environment.
• Flexible and willing to travel as required based on the specified travel level.
• Capable of participating in meetings across various global time zones as needed.
• Motivated and ambitious in achieving assigned Objective Key Results (OKRs).
• Committed to upholding our company’s policies and procedures.
• Prepared to renew the passport and obtain any necessary international travel documents as applicable.

WHAT OTHER REQUIREMENTS SHOULD YOU HAVE?

• Experience working with Salesforce, ZenDesk or a similar CRM/ERP system.
• Proficiency in using macOS and Microsoft 365 platforms.
• Comfortable and willing to learn and utilize Salesforce.
• Familiarity with cloud computing platforms would be a bonus.

DO YOU KNOW GUROBI?

Gurobi is an innovative remote company full of smart, committed professionals who are passionate about helping people solve tough problems through optimization. We balance work and fun while continuing to build a successful company that experiences growth in a sustainable way with purpose. When you join Gurobi, your voice matters. We believe in the power of people and never stop improving our work culture.
We produce the most advanced and respected commercial solver software globally. Our Gurobi Optimizer is the engine used by over 2,500 clients in over 40 industries to turn data into smarter decisions. It allows our users to state their toughest business problems as mathematical models and then automatically considers billions - or even trillions - of possible solutions to find the best one!
Just to show you how versatile our solver is - one of our clients is the NFL. We maximize league revenue by solving one of the world’s most complex scheduling problems. Can you believe it had over 800 trillion possible solutions? We get so excited for these possibilities!
Our enterprise clients include Apple, Google, Microsoft, Siemens, and SAP - just to proudly name a few.
Did you know we have been remote since 2008? It’s true. The size of our team has tripled in 3 years just to keep up with our global support needs. While growth does require the business to evolve and change over time, we stay centered on our 5 core values: Customer Focus, Integrity, Dedication, Innovation, and The Power of the Team. That’s why Gurobians will be the first to tell you that when you join Gurobi - you join a company that you can help drive far into the future.

• Generate license reports and actively monitor transfers and violations to ensure compliance.
• Utilize CRM tools to manage orders and generate software license keys efficiently.
• Assist the sales staff by completing necessary supplier setup documents.
• Work in a remote setting, accommodating varying global time zones.
• Address technical support inquiries through online ticketing systems and phone channels.
• Undergo training to gain proficiency in the technical aspects of licensing software.
• Collaborate with highly skilled teams on critical company projects.