New Cafe Opener

at  Tropical Smoothie Caf LLC

REQUIRED EXPERIENCE

• 5+ years of knowledge with concepts, practices, and procedures with QSR or restaurant operations.
• Proven ability to build solid relationships and work effectively with others at all levels of an organization.
• Direct experience supporting and influencing franchisees.
• Direct experience working in restaurants/cafes.
• Working knowledge of restaurant/cafe opening processes.
• Proven record of leading quality restaurant/cafe operations.

EDUCATIONAL REQUIREMENTS

• Bachelor’s degree preferred.

REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE

• ServSafe certified.
• Comprehensive knowledge of requirements and provisions of franchise agreements.
• Ability to communicate (verbally and written) clearly and effectively in all situations with strong interpersonal skills.
• Demonstrable negotiating/influencing skills.
• Must be proficient with Microsoft Office Suite programs (Excel, Word, and PowerPoint).
• Demonstrable training experience, specifically in restaurant/cafe operations.
• Strong reasoning, analytical and active problem-solving techniques.
• Ability to interpret and understand policies and procedures and relate them to others.
• Ability to multi-task effectively prioritizing work against deadlines.

SUMMARY OF RESPONSIBILITIES

The New Cafe Opener will coordinate the pre/post activities for cafe openings as assigned. Included in the scope of responsibilities is coordinating and leading the on-site team members who are assigned to assist with the new cafe opening process; implementation of all pre-opening activities to ensure adherence to a successful and timely opening; consultation with cafe management and ownership regarding the opening process.

ESSENTIAL JOB RESPONSIBILITIES

• Champion of brand values. Demonstrate our values during all cafe visits and celebrate with the team when they demonstrate the values.
• Provide on-site cafe opening support for each franchisee’s first cafe.
• Responsible for planning and implementing pre and post cafe opening activities.
• Ensure the new franchisee and general manager complete the required training prior to opening.
• Complete punch list when arriving at the cafe. Create a plan to resolve any open issues.
• With the support of the franchisee and general manager, conduct training for new crew members prior to opening.
• Provide on-site training and support to franchisees as they create their sales forecast, employee schedule, place orders and complete inventory.
• Provide an opening summary report to the franchise business leader to ensure a smooth transition.