Night Receptionist

at  Marriott International Inc

Job Number 24059946
Job Category Finance & Accounting
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.
Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.
The primary focus of the role is to support the Night Supervisors with operations of the hotel during the night shift. To facilitate guests requests and enquires, and ensure all necessary security and night audit requirements are met.

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Handle all duties according to hotel policies, procedures, internal rules and standards.
• To be able to use Opera Front Office PMS.
• To be able to use Marsha, the global reservations system.
• To be able to operate Mitel Switchboard and Voicelink messaging system.
• To complete on-line backups every two hours and run the Night Audit Process before 2am each night.
• To be fully aware of the daily sell strategy, current sales strategy, special rates and promotions, corporate agreements and discount conditions.
• To complete a full and correct shift handover, with Front Office handover sheets completed and filed.
• To understand the Vingcard system, and issue guest keys, as per procedure.
• To be aware of all arrivals of the day, and action all requirements and special requests on Front Desk in connection with such arrivals, as per procedure.
• To be able to assist with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
• To answer the telephone to the correct standard using proper etiquette and answering within three rings.
• To liaise with Housekeeping regarding early arrivals, day lets, extended stays, early departures, room moves and all other special requests.
• To be familiar with the daily Conference and Events business in the Hotel utilising the Daily Brief.
• To handle guest complaints according to the LEARN and empowerment processes. Ensure any guest problems are resolved on first contact and the Guest Response Program is followed.
• To ensure that guests receive a genuinely friendly, prompt and efficient service at all times.
• To audit and balance each day’s shift, prepare daily banking, and report any discrepancies.