Operations Group Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

This Operations Group Manager will be responsible for the overall operational performance of a Contact Center Operations team and is one of 5 leaders responsible for the top of house results for our 24-hour banking group. This is a leadership role with 4-5 direct reports and about 120 total FTE. This role will focus on specialized areas of 24-hour banking.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Eight or more years of banking or other relevant experience
• Three or more years of management experience

PREFERRED SKILLS/EXPERIENCE

• Project management experience
• Audit, Risk & Compliance Experience
• Experience creating risk-mitigation processes in international spaces
• Strong change management and execution skills
• Experience with managers as direct reports
• Well-developed leadership abilities and strategic management skills
• Effective verbal and written communication skills
• Strong analytical, decision-making, and problem-solving skills
• Considerable tact, diplomacy, and people skills
• Contact Center experience a plus

RESPONSIBILITIES:

• Develops group-wide business plans
• Create policies & procedures and ensures compliance
• Coaches and develops existing and future leaders
• Evaluates and improves operational methods and strategies to improve efficiency, effectiveness, productivity, and control
• Manages technology resources
• Acts as a liaison to other internal and external groups

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la