Order Processing Coordinator

at  Garaventa Lift

Garaventa Lift is a world- class manufacturer of wheelchair lifts, LU/LA Elevators and Home Elevators.
Currently, we are seeking a full-time Order Processing Coordinator in our Surrey home office.

POSITION SUMMARY:

Reporting to the Order Processing Coordinator plays a crucial role in ensuring the efficient processing of incoming customer orders. This position involves processing and coordinating with various departments and ensuring timely order processing. The Order Processing Coordinator is responsible for maintaining accurate records, resolving order-related issues, and providing exceptional customer service throughout the process. The ideal candidate will thrive in a fast-paced, high pressure, high-volume environment.

QUALIFICATIONS:

• Proficient in Word, Excel, and Outlook.
• Needs excellent command of the English language, both written and verbal.
• Must have good organizational skills.
• High school diploma.
• Excellent phone manners required, polite and personable.
• Must have good time management skills.
• Excellent analytical skills.
• Proficiency with ERP software (Infor CloudSuite an asset).
• Motivated to learn the industry and a desire to promote the success of the organization.

• Answer incoming calls in a friendly and courteous manner and direct to the appropriate personnel.
• Receive, review, and process customer orders accurately and promptly in accordance with established procedures and guidelines.
• Collaborate with different departments, such as sales, inventory, service, and shipping, to ensure seamless order fulfillment and timely delivery.
• Serve as the primary point of contact for order-related inquiries and provide exceptional customer service by promptly responding to inquiries and resolving any issues or concerns.
• Attend Product Knowledge training.
• Identify opportunities to streamline and improve order processing procedures, suggesting, and implementing enhancements to increase efficiency and accuracy.
• Generate regular reports on order status, key performance indicators (KPIs), and customer satisfaction metrics to monitor performance and identify areas for improvement.
• Fulfilling marketing orders.
• Other duties or tasks assigned or required.