People Operations Associate - m/w/d (R-16156)

at  Dun Bradstreet

WHY WE WORK AT DUN & BRADSTREET

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

THE ROLE

The role requires a highly collaborative, customer centric approach with various stakeholder groups including the wider People Team, leaders and employees. The scope includes Germany, Austria and Switzerland with some opportunity to support across the Europe region. Our team works in a dynamic, fast paced environment which underpins our relationship-based culture. As such, you’ll need a flexible and adaptable communication style, ability to engage with all levels across the organization and strong self-awareness to build strong relationships across the business. You will be accountable for customer support & administration across the employee lifecycle. This role is exposed to multiple functional disciplines including compensation, benefits, HR policies, HRIS, reporting, employee relations and analytics.

KEY RESPONSIBILITIES INCLUDE:

• Act as the 1st point of contact for all People Team enquiries that come through our case management system or over the phone, providing superior customer service to the People Team Business Partners, new hires and line managers in line with global Service Level Agreements;
• Escalation of complex queries & collaboration with relevant Business Partner to bring to closure
• Primary point of contact for all People Team event driven processes e.g.; merit and bonus cycles, performance management and talent assessment.
• Provide 1st level employee relations and policy advice e.g. absence management.
• Review and update policies and information on the company intranet when required to ensure compliance with local legislation and regulations.
• Partnering with People Team Business Partners on employee investigations including scheduling meetings, note taking and preparing reports.
• Reporting from HR Systems to generate offer letters for internal job changes, promotions and new starters.
• Play an active role in ensuring HR systems and processes are audited and kept up to date with accurate information.
• Provide onboarding support for new starters including obtaining references, proof of eligibility to work, new starter documents.
• Work with line managers to facilitate the probationary sign off process prior to end of probationary period.
• Build relationships with stakeholders across other People Team centres of excellence to problem solve and streamline processes.
• Support local and global projects and initiatives when required including ISO, GDPR and organization changes.
• Provide benefits admin support liaising directly with suppliers where required.
• Other ad-hoc tasks when required e.g. employment references, provision of data for client RFPs.
• Preparation of documentation for German Works Council.