Product Training Specialist

at  WellnessLiving

Title: Product Training Specialist
Salary:  Based on Experience +Benefits + Vacation
Term: Full-Time, Permanent
Location: Richmond Hill, ON

ABOUT US:

WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

ABOUT YOU:

We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope. The ideal candidate is an experienced sales professional who doesn’t stray away from a challenge, thrives in a quota driven environment, and is passionate about health & fitness.

Our ideal candidate will possess the following characteristics:

• Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.
• Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.
• Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.
• Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.
• Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, seeks change, and knows current industry trends, practices, and technology.
• Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.

QUALIFICATIONS & SKILLS:

• Post-secondary education in Adult Education or a certification in Adult Education from a recognized institution
• 2+ years of relevant experience in training and development, experience in the software field is an asset
• Proficiency in effective writing is an asset
• Proficiency in MS Office, PowerPoint, and eLearning software is an asset
• Ability to multi-task in a fast-paced environment
• Understanding of effective teaching methodologies and tools
• Phenomenal communication, presentation, and public speaking skills
• In-depth understanding of traditional and modern training methods including workshops, simulations, eLearning, and coaching
  Please note that those who meet the qualifications for the position will be contacted directly.
  We appreciate you taking the time and look forward to reviewing your application.
  WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees

• Engage early and consistently in product development workstreams to comprehend the purpose and customer value of new and existing WellnessLiving product features.
• Collaborate with Product Managers to ensure product tickets provide a clear and accurate description of the job(s)-to-be-done, ensuring a shared understanding of product value across the company.
• Plan and develop internal training materials, such as new feature release notes and related training content, ensuring WellnessLiving staff receive accurate, timely, and engaging education on our newest product updates.
• Maintain the accuracy of internal Learning Management System (LMS) product trainings.
• Develop and manage test studio accounts for the creation of demos, supporting internal and external product enablement (e.g. release videos, webinars, KB articles, LMS courses).
• Utilize Pendo Guides strategically in areas of the software where customers frequently have questions.
• Stay informed on effective approaches and technologies for software training and learning.
• Adopt a data-driven approach to assess training effectiveness, providing strategic input for continuous improvement that positively impacts engagement and learning outcomes for both customers and staff.
• Develop and present webinars designed around customer stories and product needs to live audiences
• Collaborate with Customer-Facing Departments to: * Ensure department-specific product training materials are accurate, up to date, accessible, and effective.
• Understand commonly asked product questions and ensure relevant educational resources are available and accurate for our customers.