Program Assistant, Education

at  Western University

CLASSIFICATION & REGULAR HOURS

Hours per Week: 35
Salary Grade: Level M
This is a temporary full-time opportunity, covering a secondment, with a contract end date of December 31, 2024.

ABOUT US

Delivery of safe, effective and integrated surgical care that elevates the health and well-being of patients regionally and globally through discovery, education and innovation. The Department of Surgery’s vision is to be an international leader in forming the future of surgical care, research, and education.

QUALIFICATIONS

Education:

• 2 year Community College Diplom in Office Administration

Experience:

• 3 years’ experience providing administrative support and customer service; preferably in an academic environment

Knowledge, Skills & Abilities:

• Strong attention to detail and proofreading abilities with an excellent command of the English language
• Intermediate proficiency in Microsoft Office in order to prepare emails, correspondence, announcements, and to input data into spreadsheets and databases
• Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Strong mathematical and analytical skills to complete accurate calculations with the ability to synthesize sizable amounts of detail/data and reports and present information and materials to different audiences
• Demonstrated ability take initiative, to work independently and follow through on work assignments
• Ability to apply active listening to hear and understand the complete message being communicated
• Competency to maintain confidentiality and treat sensitive information with discretion
• Ability to establish rapport with people from diverse backgrounds
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Ability to manage multiple time-sensitive projects at one time
• Personable and courteous in working relationships with colleagues, faculty members, students and other members of the University community
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Familiarity with software applications used by Western in preferred – e.g. Elentra, One45, New Innovations, Zoom videoconference program, Cascade
• Ability to work independently and effectively as a member of the team to achieve department goals
• Valid driver’s license with regular access to a vehicle (Travel is periodically required within the city and may be outside of regular business hours)

The Program Assistant, Education will be responsible for supporting the effective and efficient administration of surgical undergraduate, graduate and postgraduate education in the Department of Surgery. The role assists in the administration of Surgical Education Committees, the facilitation of educational events, exam and courses, as well as inputting learner education data, exam scores and schedules into various software programs. The role is also responsible for the evaluation process of the surgical education division, ensuring evaluations are completed and summarized annually for review by education leaders.