Relationship Manager

at  Computershare

LOCATION: TORONTO – UNIVERSITY AVE OFFICE (HYBRID)

This role is a hybrid position and can be based in any of our Canada office locations, with the option to work remotely for some of your working week. If you’re currently in a fully remote role and are not within a commutable distance to a Computershare office, you’re eligible to apply and maintain your remote working arrangement should you be the most suitable candidate for the position.

A ROLE YOU WILL LOVE

As a Relationship Manager, you will be responsible for an assigned client base of publicly traded and/or private companies. Clients may be Canadian or cross-border listed. Your performance will be measured by meeting pre-established service standards and achieving specific referral targets.

SOME OF YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Responding to client inquiries and/or requests
• Providing exceptional service within established timeframes
• Over-all responsibility for and management of the relationship between Computershare and the client in relation to Stock Transfer services
• Profitable maintenance of designated accounts and for the up-sell of EIS related products and services, and cross-sell of other CPU lines of business.
• Preparation/Coordination for Closings, Corporate Actions, Disbursements, and security holder mailings and meetings along with all other client activities that involve their security holders.
• Managing of Account Receivables within the required guidelines
• Co-ordination with other departments in connection with client requirements (including billing)
• Effective and consistent use of specific programs and applications, in accordance with required guidelines
• Promoting and assisting clients with new products and servicesMentoring of Associate Relationship Managers

WHAT WILL YOU BRING TO THE ROLE?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• University degree or equivalent experience is required.
• Post – Secondary education in Commerce, Finance, Business Administration, Project Management and Business Management would be an asset.
• Minimum of 5 years administrative experience in securities industry
• Proven client service and sales experience is essential.
• Strong communication, project management, analytical and problem-solving skills.
• Proficiency in all MS Office applications with specific competency in MS Excel & MS Access
• Excellent interpersonal skills and a demonstrated ability to communicate diplomatically with internal/external partners, project team members, internal business partners and other key stakeholders alike.
• Ability to work autonomously with minimal supervision, but also in a team environment.
• Ability to develop positive, working relationships.
• Ability to co-ordinate multiple tasks and exhibit strong time management skills to achieve successful outcomes with attention to detail.

• Ability to meet short and unexpected deadlines.Positive, enthusiastic attitude, self-motivation and strong work ethic