Retail Client Service Analyst, Global Client Service - Remote, US

at  Circana

LET’S BE UNSTOPPABLE TOGETHER!

At Circana, we deliver growth to clients based on big data—our predictive analytics and forward-thinking insights help consumer packaged goods, health care, retailers, and media companies remain relentlessly relevant, capture marketing share, connect with consumers, and deliver market-leading growth. The convergence of our proprietary, on-demand cloud-based technology and our client-focused colleagues leads to a seismic shift in drivers of success in all industries.
To be successful as a Retail Client Service Analyst you will identify, document, and lead opportunities for continuous improvement. To advance these projects you’ll have to build and leverage mutually beneficial relationships and networks internally. Through your knowledge and information, you’ll need to effectively synthesize information both verbally and in writing. We want to ensure we communicate efficiently and effectively so that questions are addressed quickly and accurately.
As you gain experience, we’ll expect you to demonstrate resiliency and sound judgment in dealing with business and corporate change management. You’ll be organized and methodical in your approach, demonstrating strong project management and process skills.
As your stakeholders may be located anywhere across the globe, you’ll have to effectively work with virtual and diverse teams, both internally and externally being sensitive to time zones, and cross-vertical collaboration. This will require you to demonstrate strong organizational awareness, communication, and interpersonal skills.
This Retail Client Service Analyst role is a central retail role ideal for a driven individual who is passionate about process improvement, problem-solving, and driving change. You will have opportunities to work cross-functionally while driving projects from start to completion. The ideal candidate will enjoy leading teams through change events from process engineering to completion. We are seeking candidates who are curious, willing to challenge the status quo, and energized by improvement.

REQUIREMENTS

• 2+ years of experience learning and utilizing various computer software, including Microsoft Excel to plan and execute process improvements.
• 2+ years of demonstrated expertise in translating data and analysis into relevant implications.
• Strong project management and process skills.
• Experience with Retail and/or Consumer Packaged Goods (CPG) is preferred.
• Ability to engage in a consultative manner with clients when helping solve/manage content deliverables.
• Bachelor’s degree; preferably in business, analytics, data, or technology.

JOB RESPONSIBILITIES

• Establish and track critical metrics to measure progress against quality initiatives
• Develop and leverage strong, collaborative relationships with all Circana business units
• Develop and own process migration plans between systems and processes
• Identifying areas of improvement and prioritizing based on company and/or client impact
• Ensuring compliance with standard operational procedures to maintain efficiency and effectiveness
• Develop and communicate status reports to update and measure performance internally
• Establish and track critical metrics to measure progress against quality initiatives
• Train and mentor team members outside of your direct reporting structure
• Suggest creative techniques, tools, and processes to improve all aspects of client and team performance
• A willingness to understand new technology capabilities and deliver training to users that will maximize its utility

As well as the technical skills, experience, and attributes required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day roles:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyon