Senior Enterprise Operations Engineer

at  MasterCard

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Enterprise Operations Engineer
Senior Enterprise Operations Engineer, Session M Technology Experience
Job Description Summary
Position Overview:
The Technology Foundations team is at the forefront of shaping the Data & Services organization into a premier destination for software engineering excellence. As creators, we are dedicated to developing the essential tools, application frameworks, and services that enable the organization to construct and deploy cutting-edge, data-centric applications globally. Our collaboration with market-facing engineering teams is crucial, as it allows us to tailor our technology platform to their specific needs and those of their clients, while also fostering its continuous evolution.
In the role of Senior Enterprise Operations Engineer within the SessionM Technology Experience team, you will play a pivotal role in supporting and advancing the technological capabilities of our developers and IT professionals. Your expertise will not only enhance the Session M Platform and its associated systems but also drive innovation and efficiency across the board.
This position is designed for a visionary who is enthusiastic about enabling developers to create exceptional products and is eager to take on challenges at a higher level of responsibility and impact.
Position Responsibilities:
Lead cross-functional initiatives to enhance collaboration and drive technological advancements across teams.
Design and implement sophisticated administration strategies for core systems including Active Directory, Okta, Slack, and Atlassian, among others.
Spearhead the development and maintenance of advanced deployment automation tools within our AWS workspace developer environment.
Innovate and automate processes to optimize user onboarding and daily operational experiences, setting new standards for efficiency and user satisfaction.
Act as a senior technical advisor, offering elevated support and guidance to users, complemented by comprehensive training and enriched documentation.
Mentor junior team members, fostering a culture of continuous learning and professional growth.
Ideal Candidate Qualifications:
Demonstrated leadership in navigating complex system environments and a proven track record of technical innovation.
Advanced expertise in Linux, Windows, and macOS support, with a strong emphasis on end-user satisfaction.
Extensive experience with deployment automation tools (e.g., Chef, Puppet, Ansible) and infrastructure as code (IaC) using Terraform.
In-depth knowledge and hands-on experience in managing systems such as Okta, Slack, Active Directory, Atlassian tools, and DUO.
A strong customer service ethos paired with a strategic mindset to anticipate and fulfill the evolving needs of the organization.
Exceptional problem-solving skills, with the ability to see the big picture and drive solutions that enhance overall system performance and user experience.
Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines