Senior General Computing Technician

at  Serco Group

At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

TECHNICAL SKILLS:

• General knowledge of Windows, Linux and MacOS
• General knowledge of office or equivalent
• Knowledge of the Office 365 administration environment
• Working knowledge of incident tracking tools
• ITIL Certification
• Microsoft certification or equivalent

PERSONAL SKILL:

• Strong customer service oriented
• Good analytical and problem solving skills
• Ability to work on multiple activities simultaneously
• Excellent teamwork skills
• Adherence to hierarchy and procedures
• Priority management
• Excellent organization
• Discretion and confidentiality
• Proactive personality and resistance to stress

KNOWLEDGE AND EXPERIENCE

• Technical Diploma (120 ECTS Credits) in the field of computing or ICT
• Experience : minimum 3 years
• English : B2

As Senior General Computing Technician you will be responsible for:

• Management of requests and incidents through a tracking tool
• Take into account internal customer tickets and contribute to the resolution of incidents and requests.
• Write technical notes in the knowledge base, under the direct supervisor’s control.
• Complete documentation, in the “tracking” tool, of the work done before transfer to another support line if a solution cannot be found.
• Provide technical assistance

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Czech Republic and around the world.