Senior Support Specialist - Product Support

at  Zenoti

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.
Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
To learn more about Zenoti visit: https://www.zenoti.com.

WHAT SKILLS DO I NEED?

• Innate curiosity that leads to conscientious and effective solutions
• A background and interest in technology and software infrastructure
• Familiarity with APIs, SQL, cloud computing, eCommerce solutions, or other SaaS platforms
• Demonstrable logical and problem-solving skills
• Self-sufficient and organized, with ability to effectively and independently lead efforts to manage complex customer issues and requests and escalations within a cross-functional team
• Excellent communication skills
• Able to thrive in a fast paced and evolving start-up environment
• Experience with Intercom and Atlassian suite (JIRA, Confluence) a plus
• Experience working with a global support team of diverse backgrounds a plus

REQUIREMENTS

• 4-5 years professional experience, with 3+ years experience in Technical Account Management, Technical Support or Help Desk role supporting in-browser SaaS enterprise applications
• Open to travel on short notice to customer locations when required (when safe to do so) up to 10%
  Note: this position will operate from the Zenoti office in Brisbane (Eight Mile Plains)
  Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Please refer the Job description for details