SERVICE DESK AGENT L1 FR/UK

at  BlackRidge Group

Luxembourg, Canton Luxembourg, Luxembourg -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate24 Jun, 2024Not Specified25 Mar, 202420 year(s) or aboveLinux,Communication Skills,Operating Systems,Delegation,Workstation,Servers,Customer Service,WindowsNoNo
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Description:

JOB INFORMATION

Work Experience
5+ years
Salary
.
Industry
IT Services
City
Luxembourg
Country
Luxembourg
Province
Luxembourg (fr)
Postal Code
L-1116

YOUR KNOWLEDGE/EXPERIENCE:

  • French and English knowledge are mandatory (speaking & writing);

  • Excellent communication skills / Excellent organizational skills;

  • Team player;
  • FirstIT Service Desk and/or Call Center experience is considered as an asset;
  • Basic User & Security Group Active Directory administration;
  • Knowledge in Operating systems for Servers and workstation (Windows, Linux);
  • Experience with using and troubleshooting Exchange within a network environment (permissions, calendar sharing, delegation);
  • On-site support occasionally for end user support;
  • Laptop and mobile basic setup;
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service.

If you are interested, please contact us at talent.acquisition@blackridgegroup.com or by phone at +352 20 61 04.

Responsibilities:

As a Service Desk team member you will be:

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries;
  • Receiving, logging and managing calls from internal staff via telephone and email;
  • Maintaining an Asset Database and track changes;
  • 1st and 2nd line support - troubleshooting of IT related problems from software to hardware, such as Mobile device, Desktop and Printers, Infrastructure Management (Server, Network, Virtualization, …);
  • Control set-up & working of end user devices such as PCs, printers, mobile terminals, scanners, phones, …[MB1]
  • Troubleshoot basic network issues such as Lease Line broadband issues;
  • Escalate unresolved calls to the infrastructure support team or 3rd party;
  • Log all calls in the Service Desk Call Logging systems;
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner;
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles;
  • Provide basic in-house training in your domain expertise;
  • Provide stats for the weekly Service Desk report on call trends.


REQUIREMENT SUMMARY

Min:20.0Max:25.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT Support

Graduate

Management

Proficient

1

Luxembourg, Luxembourg