Service Desk Engineer

at  Robert Half

An exceptional opportunity awaits you to enhance your technical skills and customer service acumen within a renowned, multi-award-winning enterprise.

YOUR SKILLS & EXPERIENCE

• Minimum of two years of IT experience, specialising in supporting Microsoft Office and Windows Infrastructure environments.
• Qualification in core system technologies.
• Proficient communication skills.
• Demonstrated expertise in end-user support through training and correspondence.
• Technical proficiency to address complex incidents within a Windows environment.
• Competency in Active Directory user and group administration.
• Proficiency in Exchange and O365 administration.
• Hands-on experience in setting up and troubleshooting computer hardware and peripherals.
• Relevant technical training, certifications, and educational background.
• Service Management certifications are advantageous, such as ITIL.

Trusted IT company based in Melbourne, that extends its support to a vast clientele spanning across Australia and internationally. Embracing a tailored approach to technology solutions, they prioritise individualised strategies over a one-size-fits-all approach.

Missions:

• Deliver 1st & 2nd Level Technical helpdesk/service desk support to all users while managing assets proficiently.
• Offer comprehensive IT and application support to all users.
• Sustain and enhance the technology infrastructure.
• Foster collaborative relationships with third-party vendors, suppliers, and support contractors.