Supervisor, Field Service

at  Thermo Fisher Scientific

JOB DESCRIPTION

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day, to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges.

EDUCATION

• Bachelor or advanced degree in business, marketing or material or life sciences.

EXPERIENCE

• Requires 5+ years of hands-on experience in service environment.
• Thorough understanding and experience in working with external service providers.
• Process owner or leader of the team.

KNOWLEDGE, SKILLS, ABILITIES

• Oriented on customer.
• Able to communicate well in English with customers, partners and colleagues at all levels.
• Leadership skills, team orientation and professional attitude.
• Ability to energize yourself and others to accomplish goals.
• Ability to integrate and work across matrix organizations.
• Comprehensive computer skills: including database development and searching, presentation and spreadsheets.
• Honest, independent, self-disciplined, innovative, responsible, concise and well organized.

• Develop and coordinate effective support of customers in the region.
• Manage a successful, motivated team of service providers in assigned area of responsibility.
• Drive operational and business performance indicators.
• Establish effective management of critical situation.
• Achieve high level of Customer Allegiance.
• Support regional P&L initiatives, in line with plan/budgetary requirements.
• Partner with commercial teams to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
• Drive high quality and continuous improvement using our Practical Process Improvement Business System.