Technical Support Specialist

at  Coda Payments

WHAT WE DO

At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers – including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga – to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda’s solutions allow them to pay for play their way.
Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.
If you’re ambitious, bold and ready to take your career to the next level, get in touch!

REQUIREMENTS

• 1+ years of technical support experience, preferably in the payments, e-commerce, fintech, or gaming industry.
• Diploma/Degree in Computer Science or Information Technology or related certificateGood written and verbal communication.
• Flexible to changes and has a sense of urgency.
• Attention to detail, good problem-solving skills, and time management skills.
• Basic understanding of programming languages.
• Willing to work in shifts including evenings and midnight, weekends, and public holidays.
• Good understanding of monitoring tools (Granafa, Kibana) and ITSM tools (JiraSM, OpsGenie)

• Provide high-quality technical support on Coda’s platform to our users, in-house developers, and partners across the globe through various communication channels.
• Monitor, handle, and resolve technical and functional queries from key stakeholders across all regions and geographical locations.
• Managing multiple cases at one time.
• Assist internal and external stakeholders in QA testing.
• Identifying issues and escalating them to proper key stakeholders.