Technology Strategy Lead

at  Microsoft

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.
As a Technology Strategy Lead, you will play a critical role in spearheading a transformative technology strategy that transcends mere linear improvements. This role is not just about leveraging AI but encompasses a broader technology spectrum, focusing on creating a groundbreaking vision and executing a comprehensive plan that reshapes how we approach technology. Your responsibility will extend to reinforcing strategies with rigorous analysis, mapping out financial implications, and establishing a dynamic framework for continual evaluation and refinement based on tangible results. This role is pivotal in steering our organization through a significant transformation, reshaping our technological landscape to achieve unprecedented levels of efficiency and customer satisfaction.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED/MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
• OR equivalent experience.

ADDITIONAL OR PREFERRED QUALIFICATIONS:

• 10+ years of experience in a technology-focused role, with at least 5+ years in a strategic planning or technology leadership position.
• Proven track record of leading significant technology initiatives and transformations in a large organization.
• Experience in developing and implementing comprehensive technology strategies that encompass AI and other emerging technologies.
• Deep understanding of current and emerging technologies, especially AI, and their practical applications in improving business processes and customer experience.
• Experience with enterprise architecture and systems integration.
• Familiarity with agile methodologies and principles.
• Proven leadership skills, with experience in leading cross-functional teams and managing large-scale projects.
• Excellent stakeholder management abilities, capable of engaging and influencing various levels of the organization.
  Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $124,800 - $266,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $292,200 per year.
  Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

• Develop a holistic technology strategy that integrates AI and other cutting-edge technologies, aligning with the company’’s long-term vision.
• Conduct in-depth analysis to support strategic decisions, ensuring alignment with financial and operational objectives.
• Foster a collaborations with key stakeholders across various departments, ensuring the technology strategy is seamlessly integrated with product development and business goals.
• Lead initiatives to enhance development methodologies, emphasizing innovation, agility, and responsiveness.
• Communicate strategy and progress effectively to leadership and stakeholders, securing support and facilitating cross-functional alignment.
• Regularly evaluate the effectiveness of the technology strategy, making data-driven adjustments to continuously improve outcomes.