TERC Operations Support (IT & Facilities Support 2)

at  TERC Inc

TERC is a nonprofit made up of teams of math and science education and research experts dedicated to innovation and creative problem solving. At the frontier of theory and practice, TERC’s work encompasses research, content and curriculum development, technology innovation, professional development, and program evaluation. TERC has a passion for social justice and strives to create level playing fields for all learners, reaching more than three million students every year.
TERC’s offices are located in a historic factory building between Porter & Davis Squares. We are a relatively small organization, but we are tech heavy for our size.

REQUIREMENTS:

• High school diploma or equivalent
• A high attention to detail
• Interest and willingness to learn new tools and technology
• Strong analytical and problem-solving skills
• Strong written and oral English communication skills
  When applying, you will be asked to upload your resume and cover letter. Please do not call and no recruiter or agency inquiries

ABOUT THE ROLE:

The Operations Support role provides general support for two departments, Facilities and IT. TERC is an all-Mac environment; some familiarity with Apple hardware and software is important to the role. The successful candidate will have regular direct interaction with staff via various remote methods and in-person. They will thrive in a team environment, but also be able to tackle small projects on their own.
This is a full-time non-exempt support position. TERC has a hybrid work environment; the successful candidate will work approximately 50% of the time at our offices in Cambridge, MA. Initial interviews will be conducted remotely via Zoom.

RESPONSIBILITIES:

• Monitors ticketing system, selecting from standard responses, providing links to documentation, or assigning tickets to others as appropriate.
• Provides basic support (in person and via remote methods) for equipment and services, using provided documentation and standard practices. This may include printers, scanners, mailing equipment, audiovisual equipment, workstation equipment, and staff laptops.
• Submits tickets to Management Company regarding maintenance needs.
• Conducts general office support tasks such as handling incoming/outgoing mail and packages via USPS, FedEx, and UPS, refilling supplies, and maintaining clean and organized public spaces.
• Assists with tracking inventory of equipment and supplies.