Tours & Outreach Officer (PoV3.1)

at  Parliament of Victoria

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time
Organisation: Parliament of Victoria
Salary: $74,580 - $82,571
Occupation: Hospitality and Tourism
Reference: VG/00000389C
At the Parliament, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process. Our Parliament should be reflective of the community, and that’s why we seek to recruit the best, regardless of gender, age, disability, religion, sexual orientation or cultural background.

The Tours and Customer Service unit sits within the Department of the Legislative Assembly and provides community engagement programs, particularly tours and outreach programs for school students. The unit plays an important customer service and visitor management role as the first point of contact for visitors to Parliament House. When Parliament is sitting, the unit provides support to the Assembly Chamber.
The Tours and Outreach Officer contributes to the work of the unit and promoting the role of Parliament by leading tours and roleplays at Parliament House, connecting to schools virtually through online incursions, and attending regional and metropolitan visits as required. The Tours and Outreach Officer provides impartial front of house support and customer service to a range of stakeholder and assists with the operation of the Assembly Chamber on Sitting Days.