Training Specialist- Client Solutions Centre

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Contract: 18 months
Location: One day per week in office (Downtown Toronto or Montreal)
Are you an innovative thinker? Do you embrace change? Strive to go beyond customer expectations and have a passion for continuous learning? Are you motivated by the ability to provide training, coaching and mentorship to develop others? By taking on this role, you will be a key contributor to the ongoing success of the Client Solutions Centre (CSC). The CSC represents one of the fastest growing and most profitable areas in the Canadian operation.
The successful candidate will organize, plan, design and execute training sessions for employees across the Client Solutions Centre. The Training Specialist assists with the development and management of the business unit’s learning initiatives. This position is critical to our organization as it promotes the development of our most important asset… our talent! We are seeking a passionate and engaging individual who has experience with a variety of training styles and is driven to help organizations and employees succeed.
You are a natural problem solver, a compelling communicator with a strong desire to provide an exceptional training experience. You possess an expertise in instructional design and learning methodologies that are critical in supporting talent development objectives and driving successful business outcomes. You take great pride in knowing and respecting the influence you have with new employees to the company. You thrive in fast-paced environments, are comfortable with technology and love to work in collaboration with others.

PREFERRED SKILLS:

• Previous sales training experience within the financial services industry
• Knowledge of group retirement products (GRS) and group insurance products (GB)
• Post-secondary degree in Learning and Development, Instructional Design, Adult Education, eLearning Development or another related field
• Corporate training certification or designation

• Manage the design, delivery, assessment, and improvement of new hire training programs as well as ongoing learning opportunities across the CSC
• Research and prepare educational material such as presentations, digital modules, on-demand training videos, etc.
• Utilize a variety of training methodologies, techniques, concepts, and authoring tools to ensure maximum effectiveness of the training program
• Create engaging instructional content and deliver effective training opportunities that adequately accommodate both on-site and remote attendees, across various geographic regions
• Provide continuous improvement of learning opportunities, define criteria and assessments to evaluate learner performance, and ensure the maximum effectiveness of the company’s efforts towards inclusive learning
• Apply accelerated and blended learning techniques in training
• Identify individual learning styles and adjust facilitation accordingly
• Provide detailed feedback on new hire/learner progression
• Establish strong working relationships with business partners to assess training needs and ensure training programs are kept current
• Participate in business unit initiatives or projects to support business objectives
• Be an ambassador for Sun Life’s Client for Life principles by modeling the way in all your interactions