Voice Network Engineer (100% Remote)
at Foundever
Heredia, Provincia de Heredia, Costa Rica -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 17 Jul, 2024 | Not Specified | 18 Apr, 2024 | N/A | Ccna,Presentation Skills,Organization Skills,Cisco,Crisis Management,Leadership Skills,Customer Satisfaction,Unity,Collaboration | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.
REQUIREMENTS:
- Advanced Speaker. English Level 85% or above (must).
- Schedule flexibility (must).
- CCNA certified or at least all modules completed (must).
- Minimum of 9 months experience in a networking role. (must)
- Advanced knowledge of IP telephony, collaboration, and video technologies
- Previous experience working with one or more of the following Cisco solutions: CUCM, UNITY, CISCO, GATEWAYS, PROTOCOLS, UCCX, IM&P. (must)
- Experience working with Cisco equipment or networking (configuration, troubleshooting)
- Knowledge of routing and switching technologies (including experience dealing with carriers).
- Able to resolve problems and deliver solutions with a high level of customer satisfaction.
- Excellent written and verbal communication, interpersonal and presentation skills.
- Ability to function effectively in ambiguous circumstances.
- Crisis management and leadership skills.
- Planning, prioritization, and organization skills.
- Data analysis capacity.
EDUCATION
Associates
High school diploma or equivalen
Responsibilities:
RESPONSIBILITIES:
- Ability to analyze, configure and fix large complex networks with mixed media and protocols.
- Effectively utilize complex lab setups to duplicate and solve problems and validate planned changes to software and hardware design.
- Provide remote troubleshooting support to resolve collaboration related issues
- Follow-through on all UC Incident tickets assigned to Level 2 bin.
- Coordinate field services as needed for onsite support
- Follow the defined communication procedures for incident updates
- Strictly adhere to processes to update the tickets with relevant and accurate notes
- Priority support for identified key customer employees and critical issues
- Effectively work with customer and peer teams to resolve major customer issues.
- Commit to continuous learning, results orientation, and teamwork.
- Sharing of information and communication with team members to improve team effectiveness.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Network Administration / Security
Systems Administration
Diploma
Proficient
1
Heredia, Provincia de Heredia, Costa Rica
