JOB DESCRIPTION

The New Foscote Hospital was established in Banbury over 40 years ago and has provided services and treatments to thousands of people from across the region. We have over 50 consultants, all of whom are leaders in their specialist fields and choose to hold their private practices here, working alongside our friendly, highly qualified and experienced nursing and support teams.
We are now recruiting a Hospital Receptionist to join our friendly and enthusiastic team.
This is a client-facing role, supporting patients upon arrival to the hospital, updating our systems, communicating effectively across the hospital network, and tending to the needs of the patient while they wait, all to ensure our patients and their relatives receive a world-class experience during their time with us.
We pride ourselves on our agility, so the successful candidate will be expected to support in other departments across the hospital as needed to ensure clinical excellence is preserved at all times.
You will be closely supported by the Operational Management team. You will be expected to work as part of the wider administrative team as well as with clinical staff, across departments.

WHO WE ARE LOOKING FOR:

• At least five GCSEs or equivalent at grade C or higher including English Language and Maths
• A naturally observant, attentive people-person
• A can-do attitude with a commitment to actively contribute to the exceptional standards of the hospital.
• Highly organised with excellent time management skills.
• Understanding of patient care, display empathy and tact.
• A passion for customer service and a desire to provide an exceptional patient experience.
• Commitment to our Core Values; Professional Service, Clinical Excellence, Quality Care
• Demonstration of our five CIVIC Values; Community, Integrity, Vigour, Innovation, Compassion
• Strong attention to detail, effective communication skills and organisational skills.
• Reliable, flexible and accountable, with a desire to learn and develop.

DESIRED SKILLS & EXPERIENCE:

• Previous experience in healthcare desirable but not essential
• IT literate and fully conversant in Microsoft Office suite, including Word and Outlook.
• GDPR knowledge.
  We are proud to be offering this opportunity as both a Disability Confident Committed and Real Living Wage employer.
  Job Types: Full-time, Permanent
  Pay: From £23,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Referral programme
• Store discount
• Work from home

Schedule:

• Monday to Friday

Work Location: In perso

THE ROLE WILL INCLUDE EVENINGS AND WEEKENDS ON A ROTA-BASIS.

Full training will be given although previous experience in healthcare is a bonus. This is an ideal environment for an attentive and observant individual with a keen eye for detail to learn the working of a hospitals outpatients department. There may also be opportunities in the future, for example, to develop a medical secretary base or specialism within the team.

WHAT WILL YOU BE DOING?

• Being the first point of contact on the phone, via email and in person for patients, referrers and other healthcare professionals. Greeting individuals with compassion and empathy.
• Communicating with other areas of the hospital, for example, the ward, theatre bookings and Radiology, to ensure a swift and smooth experience for patients.
• Ensuring a high level of attentiveness and professionalism, providing excellent customer service at all times.
• Ensuring outpatient clinic availability is published in a timely manner and communicated to both patients and other internal departments.
• Managing patient’s initial enquiries, quoting pricing (liaising with finance colleagues as required) and booking processes, taking payments and asking relevant and direct questions to ensure the enquiry is directed to the appropriate consultant efficiently.
• Prepare appointments and manage clinic lists, communicate these with consultants and their secretaries.
• Receive and process referral letters and onward referrals efficiently and professionally with close attention to detail.
• Liaise with all relevant parties on all matters relating to the arrangement and organisation of appointments, referrals, correspondence, follow up, and any matters as delegated by the consultant.
• Organisation and preparation of medical records, including secure management of clinical documents and correspondence; may include typing, filing, scanning and archiving.
• Managing the busy reception area alongside Healthcare Assistants, ability to keep track of multiple clinics running at the same time whilst keeping oversight of waiting patients, who they are waiting for, how long they have been waiting etc. Investigating any delays and communicating these to patients and relatives.
• Following up on investigations and ensuring the results of these are communicated with the requesting consultant in a timely manner.
• Assisting with managing data closely and securely.
• Support in cross-covering other roles within the hospital, such as the medical records clerk or the ward clerk role.
• General administrative duties as required in patient pathway or requested by the Operations Management team.