[100% Home Office] Family Petition Intake Specialist - Cali Valle Del Cauc at Celerity Fiber LLC

Perímetro Urbano Santiago de Cali, Valle del Cauca, Colombia -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

700.0

Posted On

14 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Fluency (C1), Client Intake, CRM Management, Customer Service, Active Listening, Attention To Detail, Organization, Empathy, Problem Solving, Client Relationship Management, Accountability, Teamwork, Communication Skills, Case Documentation, Lead Conversion

Industry

Telecommunications

Description

Job Description Family Petition Intake Specialist (Form I-130) Role: Intake Form I-130 Type: Full Time Family Petition Intake Specialist (Form I-130) Role Overview The Family Petition Intake Specialist is responsible for assisting prospective clients seeking immigration benefits through family-based petitions. This role focuses on gathering accurate information, identifying potential eligibility for Form I-130 petitions, educating clients on the process, and guiding qualified prospects toward legal consultation and representation. The position serves as a critical bridge between client acquisition and legal services, ensuring a positive client experience while supporting the firm's growth objectives. Key Responsibilities Conduct initial intake and discovery calls with prospective clients. Gather and verify family relationship information. Identify potential eligibility for family-based immigration petitions. Explain the general immigration process and required documentation. Follow up with prospective clients regarding consultations and retainers. Assist in collecting supporting documentation. Maintain accurate CRM records and case notes. Coordinate with attorneys, paralegals, and support departments. Ensure timely communication and follow-up with clients. Support individual and team conversion goals. Required Knowledge Basic understanding of Form I-130 (Petition for Alien Relative). Understanding of qualifying family relationships. Knowledge of immigration documentation requirements. Familiarity with CRM systems and client management. Strong customer service and communication skills. Common Cases Handled Immediate Relatives Spouse of a U.S. Citizen Parent of a U.S. Citizen Unmarried Child under 21 of a U.S. Citizen Family Preference Categories Adult Sons and Daughters Married Sons and Daughters Siblings of U.S. Citizens Family Members of Lawful Permanent Residents Performance Expectations Accurate client qualification. Timely follow-up with prospects. Professional client communication. CRM compliance and documentation. Achievement of consultation and retainer goals. Strong client experience throughout the intake process. Key Performance Indicators (KPIs) KPI Measurement Method Consultations Scheduled Number of consultations booked Signed Retainers Number of retained clients Consultation-to-Retainer Conversion Rate Percentage of consultations converted into retained clients Follow-Up Compliance Timely follow-up on pending prospects CRM Accuracy Complete and accurate client documentation Daily Productivity Calls, follow-ups, consultations scheduled, and retainers obtained Client Communication Quality Response time and client engagement Success Indicators Retainer Goal Achievement. Conversion Performance. Follow-Up Consistency. Documentation Accuracy. Client Satisfaction. Contribution to Team Goals. Core Competencies Fluent English (C1) Communication Skills. Active Listening. Attention to Detail. Organization. Empathy. Problem Solving. Client Relationship Management. Accountability. Teamwork. Mission of the Role To provide exceptional service to prospective clients while identifying family-based immigration opportunities, ensuring accurate information gathering, and helping families navigate the immigration process with confidence and professionalism.

Responsibilities

The specialist conducts initial intake calls to identify eligibility for family-based immigration petitions and guides prospects toward legal representation. They are responsible for gathering documentation, maintaining CRM records, and meeting conversion goals for consultations and retainers.