107 Floor Supervisor at Testarossa Winery

Los Gatos, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

29.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Management, Wine Knowledge, Staff Training, Customer Service, Problem Solving, Decision Making, Verbal Communication, Written Communication, Microsoft Suite, POS Systems, Inventory Management, Team Leadership, Conflict Resolution, Scheduling, Compliance Monitoring, Staff Mentoring

Industry

Wine & Spirits

Description

Description 107 Bistro & Wine Bar (107) offers California cuisine with a one-of-a-kind menu, blending classic tapas style dishes with modern flavors, using locally sourced, fresh ingredients for guests to pair with our stellar selection of award-winning wines. Located on Testarossa Winery's charming historic patio, 107 offers a unique outdoor dining experience Thursday - Sundays and holiday Mondays. We're proud of our achievements, including over 1,900 wine scores with 90+ points, Best Wine Bar since 2018 by Mercury News and recognition from the prestigious "Confrerie de la Chaine des Rotisseurs." Why Work With Us? Hourly pay + tips Enjoy 10 paid holidays and accrue up to 3 weeks of vacation annually. Benefit from up to 8+ sick days per year. Receive comprehensive Medical, Dental, and Vision Insurance (80% covered by Testarossa). Participate in our 401(k) Retirement Savings Plan with employer match. Take advantage of Flexible Spending Accounts for both Medical & Dependent Care. Receive a 50% discount on all wines and additional winery perks. Gain peace of mind with Long Term Disability, Life Insurance, and Employee Assistance Program (EAP). Refer new employees and benefit from our Employee Referral Program. Work in a beautiful, historic environment alongside passionate and fun colleagues. What the 107 Floor Supervisor does! As the full-time non-exempt (hourly) 107 Floor Supervisor, you will serve and support daily courtyard dining operations to ensure exceptional guest experiences, brand loyalty and sales to meet or exceed our goals, in a wine-focused bistro environment. This role assists with service leadership during shifts, provides daily oversight of front of house staff, maintains service standards, and ensures efficient coordination between the front of house and back of house teams. The Floor Supervisor leads by example in hospitality, wine knowledge, and service excellence. This position will support a positive work environment with highly trained, professional, and motivated staff who feel recognized for their contributions. Working at the historic Los Gatos winery Thursday - Sunday (30+ hours/week), plus holidays, the day to day will include: Guest Experience & Service Regularly serve on slower days or to cover for other Servers. Deliver exceptional, hospitality-driven service in a refined winery setting. Engage guests, anticipate needs, and resolve concerns with professionalism. Guide team members on menu and wine knowledge while maintaining seamless reservation flow and dining room ambiance. Cultivate relationships with Wine Club members and promote membership in a natural, elevated manner. Support guest communications and coordinate live music programming. Leadership Lead and inspire the front-of-house team to uphold impeccable service standards. Provide hands-on coaching during service and lead concise, informative pre-shift briefings highlighting menu features, wine offerings, and promotions. Operations Ensure all guest-facing areas are well prepared and maintained. Partner with the kitchen to deliver smooth, timely service. Oversee cleanliness, atmosphere, and presentation throughout service. Handle inventory, restocking, and communicate operational, staffing, and facility needs to leadership. Team Development Foster a culture of excellence through reinforcement of training, coaching, and recognition. Continuously elevate team knowledge of food, wine, and service standards. Share updates on offerings, promotions, and events to drive engagement and sales. Administration & Compliance Ensure accurate POS setup, support day of scheduling needs, and align staffing with business levels. Oversee tip tracking and reporting. Ensure compliance with health, safety, and responsible alcohol service standards. Complete daily reporting and champion all winery policies. Desired Results & Performance Metrics Positive guest reviews (4+ stars) and feedback with repeat guests. Accomplishment of monthly revenue goals Positive, supportive, and safe work environment with a productive knowledgeable team that fosters a sense of community Requirements 2+ years of experience in restaurant or applicable hospitality management Knowledge of and a passion for wine Proven leadership skills with experience training and mentoring staff Effective verbal and written communication Results oriented with excellent problem solving and decision-making skills Superb customer service skills and champion for outstanding hospitality Positive attitude with the willingness to jump in and help wherever and whenever needed Ability to create a fun work environment with engaged and highly motivated team Ability to follow and enforce company policies and procedures Proficiency in Microsoft Suite (i.e. Excel, Outlook, Word, etc.) Responsible Beverage Service and Food Service Manager Certifications (within 3 weeks of hire) Work Environment & Physical Requirements Available to work Thursday-Sunday and holidays/holiday weeks (30-40 hours/week). Ability to lift and carry up to 50 lbs., reach, carry and bend frequently. Ability to work indoor/outdoor, in all weather conditions (rain or shine). Ability to stand and walk for the duration of the shift (7+ hours) with frequent use of stairs or ramp. Regular administrative tasks including use of a computer and phone. #ZR

Responsibilities

The Floor Supervisor oversees daily courtyard dining operations, providing leadership to front-of-house staff to ensure exceptional guest experiences. They coordinate between front and back-of-house teams while maintaining service standards and promoting wine club memberships.