Department Overview:
We are the Cardiovascular Intermediate Care Unit for OHSU. Our primary patient populations include post-open heart surgery (CABG, heart transplants, VAD, valve replacement, etc.), medical cardiology (ACS, NSTEMI/STEMI, heart failure, etc.) and pre- and post-op vascular surgery (PAD/PVD, vascular bypass, etc.). Our primary teams are Cardiothoracic Surgery, Vascular Surgery, and Cardiology, and we collaborate with PT/OT, Dietitians, Social Work, Case Management, Speech Therapists and other members of the multidisciplinary health care team to provide exceptional care for our patients. Our unit is a conceptually contiguous Cardiovascular Intermediate Care unit with 30 beds on 11KPV and 12 beds on OHS 7C. In addition, we maintain the organization’s centralized telemetry monitoring program on 11K (providing remote telemetry monitoring for adult and pediatric acute care units at KPV, South Hospital, Center for Health and Healing (CHH) and Doernbecher Hospitals).
The 11K Monitor Technician (MT)-HUC is part of the health care team, providing support as the telemetry technician and Health Unit Coordinator. The MT assists nursing staff through constant observation of the telemetry monitoring system. The MT constantly observes hospital-wide telemetry, including rhythm and rate identification, documentation and immediate notification to nursing staff of any changes in the patient’s telemetry pattern. On 11K, the MTs are cross-trained and serve as HUCs (see HUC position description).
Function/Duties of Position:

• Promotes and portrays a professional image and maintains positive guest relations when interacting, greeting, and providing information to staff, patients, family members, visitors, physicians and the general public
• Promotes the OHSU service excellence model
• Reports customer service concerns to the nurse manager, charge nurse, or NPEC
• Initiates and processes phone calls, fax’s, pages and take messages as requested
• Participates in documentation, collection, and collating of data for quality improvement
• Identify and facilitate ideas for improving efficiency of unit operations
• Maintains the telemetry monitoring area in a clean and orderly fashion, assuring appropriate supplies are readily available