WHAT WE ARE LOOKING FOR

CMCC Bologna’s premises is looking for a Junior IT specialist position to support users’ day by day activities and for Linux server management.

ABOUT US

CMCC Foundation is a cross-cutting scientific research center on climate change and its interactions with the environment, society, the world of business, and policymakers. Our work aims to stimulate sustainable growth, protect the environment, and develop strategies for the adaptation and mitigation of climate change. CMCC’s core objective is to conduct cutting-edge science, to train the next generation of scientists at both national and international levels, and to be a beacon for climate modelling.
CMCC pursues fundamental and applied science with utmost scientific integrity, prioritizing data-driven science and providing data, information, and research results that can support informed public debate and decision-making processes. To achieve climate research objectives at the highest international standards, we invest in training all our talents, and strive to create a workplace where everyone can excel.
At CMCC you will find a strong, professional environment. Join an inclusive community that values diversity, where every voice is heard and respected. Help foster a culture of innovation and societal change, where individuals from all backgrounds can thrive and succeed.
Over the last decade, CMCC has experienced extraordinary growth. We are now embarking on a new chapter of our journey that will further boost CMCC’s global position in climate change research…Together!

REQUIREMENTS

• Previous experience as IT Helpdesk or similar support role
• Diploma or degree in Computer Science, Engineering, Information Technology; Candidates with a degree in a scientific discipline will also be considered.
• Strong knowledge of macOS systems and troubleshooting.
• Knowledge of GNU/Linux system administration
• Knowledge of network administration
• Practical knowledge of video conferencing tools (Zoom, Teams, Meet) and AV setups in meeting rooms.
• Basic Windows support is a plus.
• Ability to prioritize and handle multiple requests in a fast-paced environment.
• Good communication skills and a user-support focused attitude.
• Good written and spoken English skills, particularly in technical contexts.

ROLE

The candidate will provide first-level support to users, mainly for macOS devices, as well as offer hands-on assistance during video conferencing meetings. Additional activities include network and Linux server administration.

RESPONSIBILITIES

• The candidate will work in close collaboration with the central IT function, and the activities will be carried out in compliance with internal procedures and IT guidelines.
• Provide technical support to CMCC staff for hardware and software issues, with a focus on Apple devices (MacBooks, iMacs).
• Provide support with the administration of a server room (small set of Linux servers used for data processing, storage, and data transfer).
• Diagnose and resolve issues related to:
• network connectivity, peripherals, printers
• productivity software (e.g., Microsoft 365, Google Workspace).
• Video conferencing support
• Support onboarding of new users (device setup, account creation, workstation preparation).
• Play an active role in protecting CMCC from cyber threats and ensuring that IT security best practices are followed.
• Log incidents and interventions accurately.