130 Customer Service Manager at Ingles Markets, Inc.

, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

0.0

Posted On

14 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front-End Operations, Staff Supervision, Scheduling, Cash Handling, POS Systems, Conflict Resolution, Retail Management, Basic Mathematics, Transaction Processing

Industry

Retail

Description

Location: Arden - Store 130: 301 Long Shoals Road Arden NC 28704 Why Ingles Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within! At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we’d love to hear from you!Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations. This position is responsible for supervising and directing all front-end activities and operations.Key Responsibilites Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly. Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy. Open additional registers whenever three or more customers are in line to minimize wait times. Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs. Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies. Process Western Union and Money Order transactions. Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files. Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed. Enforce dress code and monitor breaks per company and federal guidelines. Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly. Use override key only in compliance with company policy. Requirements Exceptional customer service skills. Previous cashier or front-end experience is required. Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress. Must be able to read and do simple math problems. Wants to be part of a team in a fast-paced environment 18 years of age or older Benefits Weekly pay with direct deposit Medical, dental, vision, life, and disability insurances 401(k) with company matching Opportunities for advancement Paid holiday, vacation, and sick leave (FT only) Paid bereavement and jury duty leave (FT only) Company paid life insurance (FT only) Scholarship program for High School Seniors

Responsibilities

The Customer Service Manager oversees all front-end operations to ensure high standards of customer service and efficient checkout processes. Responsibilities include supervising personnel, managing schedules, and handling complex sales transactions and refunds.