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1434 Software Admin / Automation Specialist at SOFTGIC S.A.S.
Medellín, Antioquia, Colombia -
Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Software Configuration, Automation, No-Code Tools, Make.com, Chatbot Platforms, REST APIs, JSON Debugging, Communication Skills, Problem-Solving, GPT Prompt Creation, Soccer Knowledge, HubSpot CRM, Airtable, JavaScript, Geolocation APIs

Industry

IT Services and IT Consulting

Description
We are looking for a Software Admin / Automation Specialist based in LATAM who is proactive, detail-oriented, and able to work autonomously. The ideal candidate has strong experience with automation tools, chatbots, API integrations, and AI-driven workflows. Responsibilities Build and maintain AI-driven chatbots for soccer academies across WhatsApp, web, and social platforms. Configure and troubleshoot Make.com automations (mostly no-code, with occasional JavaScript supported by GPT). Set up and test API integrations, including debugging endpoints and JSON payloads. Create and refine GPT prompts tailored to each client’s workflows. Update client configurations (trial bookings, locations, session matching). Work closely with the founder during the first 3–4 months; later transition to direct client management. Document workflows and ensure smooth handovers. Handle weekly updates, resolve issues, and track KPIs. Coordinate workflows across multiple time zones (US, UK, Dubai, Australia). Requirements 2–3 years of experience in software configuration, automation, or no-code tools. Hands-on experience with Make.com (or Zapier, Integromat). Experience with chatbot platforms such as ManyChat. Strong knowledge of REST APIs, authentication methods, and JSON debugging. Good communication skills in English (B2+). Proactive and capable of working independently with strong problem-solving skills. Familiarity with GPT prompt creation. Nice to have: Soccer knowledge, HubSpot CRM, Airtable, Typebot/Landbot, basic JavaScript scripting, geolocation APIs.
Responsibilities
The Software Admin / Automation Specialist will build and maintain AI-driven chatbots for soccer academies and configure automations using Make.com. They will also set up API integrations, document workflows, and manage client configurations.