Job description

WHO WERE LOOKING FOR

We are seeking skilled Food Services Associate(s) with counter service experience to join our Hamilton Health Sciences Volunteer Association Food Services team on a casual basis (0-19 hours per week) one day during the week 12:00 - 6:00 pm and every other weekend 8:30 am - 2:30 pm at our Maplewood Cafe located at St. Peter’s Hospital.
We are looking for positive, energetic employees who are passionate about providing exceptional customer service in a fast-paced hospital café environment with strong customer service skills.

ABOUT US

The Hamilton Health Sciences Volunteer Association is a non-profit organization that supports patient care at Hamilton Health Sciences (HHS) through the operation of cafes, cafeterias, parking facilities, gift shops and retail services across the organization. To clarify, we are not Hamilton Health Sciences, but rather a separate organization that works within the hospitals to generate profits to donate back to HHS to enhance patient care.
The Hamilton Health Sciences Volunteer Association is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.
We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply.
If you need any accommodation throughout the recruitment process, please do not hesitate to contact Human Resources or by phone at (905) 527-4322 x44356.
Please Note: Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

• Greet & welcome customers in a warm and friendly manner.
• Serve customers, take and complete their orders at our various stations within the cafes including but not limited to cash, coffee, sandwiches/wraps, the grill etc.
• Be pleasant and alert to customer needs at each station.
• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Handle food including preparing food items and utilizing safe food handling and cleaning practices.
• Communicate customer requests and concerns and any suggestions to the management team as listed above.
• Ensure appropriate stock levels are maintained and well merchandised.
• Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.
• Process customer transactions and maintain an accurate cash drawer throughout shift.
• Work as a team member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Perform other specific duties as directed by the management team.
• Follow the Volunteer Association policies and procedures.