OVERVIEW

Are you a proactive and customer-focused IT professional looking to take the next step in your career? Due to sustained demand, we are seeking a 1st/2nd Line IT Support Engineer to join their growing team.
This is a 100% remote role – you’ll be fully home-based (though we do all get together for company events a few times a year!), with all the support and tools you need to succeed from wherever you are in the UK.
We are re-advertising the role – so if you’ve applied previously, please don’t hesitate to apply again. It doesn’t mean you won’t be successful this time!
To ensure all applicants have a fair and equal chance, we are using a TestGorilla assessment as part of the process. This is a vital step – we will only be reviewing candidates who have completed the assessment. Please complete it here:

IF YOU’RE PASSIONATE ABOUT IT SUPPORT AND EAGER TO GROW YOUR TECHNICAL SKILLS IN A DYNAMIC ENVIRONMENT, WE’D LOVE TO HEAR FROM YOU. APPLY TODAY AND DON’T FORGET TO COMPLETE THE ASSESSMENT!

https://app.testgorilla.com/s/7mi5t88a
Job Types: Full-time, Permanent
Pay: £36,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• Unlimited paid holidays
• Work from home

Schedule:

• Monday to Friday

Experience:

• IT support: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Remote
Reference ID: FXT0525
Expected start date: 16/06/202

• Be the first point of contact for customer IT support queries, ensuring a friendly, professional, and customer-first approach.
• Troubleshoot and support Microsoft 365, Azure, Windows Server, and other key technologies.
• Own and resolve customer issues, following through to completion.
• Manage Microsoft Updates and Patch Management.
• Maintain accurate documentation and adhere to ITIL best practices.
• Collaborate with internal teams to improve IT service delivery