WHAT ESSENTIAL QUALIFICATIONS WILL THE SUCCESSFUL APPLICANT HAVE?

• The right to work in the United Kingdom for 37.5 hours per week and without sponsorship.
• Relevant IT certifications are desirable for this role (e.g. CompTIA A+, Network+, Microsoft)
• Full UK Driving licence with own transportation (for when travel between sites is required).
  If this sounds like you, then please get in touch - we’re looking to make an appointment as soon as we meet a great candidate!
  No agencies please

KEY DUTIES AND RESPONSIBILITIES

You will act as the primary escalation point for the business, providing troubleshooting, system administration, and support across a wide range of technologies and services. Your key responsibilities will be:

• To provide 1st/2nd line support for incidents and service requests.
• Troubleshoot and resolve issues related to Windows, Office 365, networking, printers, and hardware.
• Administer Active Directory, Entra, Group Policy, Exchange, and other core infrastructure services.
• Support remote users and multiple office locations using remote access tools.
• Maintain and update documentation for systems, processes, and known issues.
• Assist with IT projects, including system upgrades, deployments, and migrations.
• Liaise with 3rd party vendors and service providers when required.
• Ensure compliance with IT policies, procedures, and security standards.

WHAT ARE THE ESSENTIAL REQUIREMENTS FOR THIS ROLE?

• Proven experience in a 2nd line IT support role or similar.
• Strong knowledge of Microsoft Technologies:
• Windows 10/11, Windows Server, Office 365, Active Directory, Azure, Entra.
• Experience with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ITSM tools and ticketing systems,