Your tasks:

• Monitoring of the systems and condition monitoring of the nationwide network infrastructure in the operations center
• Monitoring in 1st-level support of firewalls, servers, virtualization, switches, operating systems and other railway IT systems for secure operation
• Initial assessment of incidents and documentation in the ticket system
• Initiation of troubleshooting measures for deployed components according to specifications.
• Communication with people involved in the incident process, such as maintenance personnel and administrators.
• Adjusting the threshold values ​​of the parameters to be monitored for IT components

Your profile:

• Completed vocational training as an IT specialist in the field of information technology or comparable qualification
• Basic knowledge of LDAP, user and role management is an advantage.
• Structured and precise work style as well as a high willingness to learn
• Willingness to pursue further education and acquire necessary qualifications
• Willingness to work in continuous (three-)shift operation (24/7)
• Fluent German skills, both written and spoken, and ideally also English skills.

This is important to us:

Our aim is to offer all equally qualified candidates equal opportunities to join our company. We actively promote diversity and collaboration within our teams. We value every application, regardless of gender, nationality, ethnic or social origin, religion, worldview, disability, age, length of unemployment, or sexual orientation and identity.