Are you an enthusiastic, self-starter looking for a new challenge? Do you want to join a team of motivated IT engineers who are dedicated to making people’s lives easier? If you’ve answered yes to both questions, then we’d like to hear from you!
We’re looking for a Tier 1 Engineer who is committed to developing their IT skills and would like to take on an increasing level of responsibility as we expand. You’ll work as part of a growing team that focuses on making users life’s easier through simple advice, excellent service, and thorough repairs. Excellent communication skills are a must!
ECS Computers are a managed service provider that supply local businesses (both SME & Corporate) with a range of IT support and services, whilst also providing, repairing, and supporting hardware for home users.

Essential Skills, Qualifications, and Experience:

• At least one year of previous help desk, technical call centre, or IT service desk experience providing phone-based support.
• Experience working in help desk ticketing platforms/systems, ability to type and document notes in real-time while engaged with the customer on the phone.
• Ability to work successfully as part of a team.
• Excellent customer service skills.
• Excellent troubleshooting and assessment skills.
• Excellent written/verbal communication skills.
• Positive and professional demeanour.
• Great attention to detail
• Full clean UK driving license.
• Install and perform minor repairs to hardware, software, or peripheral equipment.
• Experience in Microsoft Windows environments, including Active Directory administration as well as Office 365

Experience:

• IT support: 1 year (preferred

• Answering incoming help desk customer calls.
• Resolving desktop support issues with clients.
• Receiving, responding, and following up with service requests and service tickets.
• The installation, configuration, and upgrade of operating systems and software.
• The installation, assembly, and configurations of computers, network infrastructures, and peripherals.
• Troubleshooting problems with computer systems - including hardware and software; e-mail; networks; and peripheral equipment.

Essential Skills, Qualifications, and Experience:

• At least one year of previous help desk, technical call centre, or IT service desk experience providing phone-based support.
• Experience working in help desk ticketing platforms/systems, ability to type and document notes in real-time while engaged with the customer on the phone.
• Ability to work successfully as part of a team.
• Excellent customer service skills.
• Excellent troubleshooting and assessment skills.
• Excellent written/verbal communication skills.
• Positive and professional demeanour.
• Great attention to detail
• Full clean UK driving license.
• Install and perform minor repairs to hardware, software, or peripheral equipment.
• Experience in Microsoft Windows environments, including Active Directory administration as well as Office 365.

Job Types: Full-time, Permanent
Pay: From £27,000.00 per year

Benefits:

• Company pension
• Health & wellbeing programme

Ability to commute/relocate:

• King’s Lynn PE30 5HA: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso