JOB SUMMARY

1. Are you a proactive, customer focused IT Support Engineer looking to join a established IT company?
2. Are you keen to play a key role in maintaining service standards, preparing hardware, and supporting ongoing projects?

Experience:

• Experience within IT support and Microsoft 365
• Strong problem-solving skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Full UK driving licence (preferred

• Respond quickly and ensure timely responses across the helpdesk, escalate calls to site visits where needed. Use all resources and team members available.
• Support our customers with IT issues including VoIP and networking problems remote fix support calls, ability to create self-help media.
• Carry out maintenance tasks as instructed.
• Daily check and update all tickets internally, provide updates to helpdesk coordinator.
• Prepare hardware and project work as instructed by the Helpdesk Coordinator to the specification required and to the specified time.
• Report any customer issues / queries which cannot be dealt with to the Helpdesk Coordinator immediately.
• Report any commercial opportunities identified to MD
• Maintain awareness of emerging technologies and regulatory changes for both technical improvement and commercial opportunities
• Report and provide feedback to Directors as and when requested.
• Carry out other duties and tasks as instructed.

Experience:

• Experience within IT support and Microsoft 365
• Strong problem-solving skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Full UK driving licence (preferred)

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity as a Helpdesk Engineer.
Job Type: Full-time
Pay: £23,555.89-£30,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person
Reference ID: 159165